FAQ

Don’t worry. Send us a message or an email, and the professionals at Vast Gifts will walk you through.

Step 1: Artwork – To get stated, all we need is a picture, a logo, a draft of your design, or even an idea will do.

Step 2: Process – There is no need to struggle with numerous process options, just let us know if you prefer affordable items, standard styles, or high quality products. And leave the rest to the professionals at Vast Gifts. Need to know more about each process and make a more accurate choice? Please contact us.

Step 3: Proof – You will be receiving a digital proof from us within 3 workdays after submitting your design. And we are happy to make unlimited revisions to the design until you are 100% satisfied with your artwork.

Step 4: Final products – After confirming the proof, just wait to get your pins. The final products will usually get to you in 10 workdays.

In general, a MOQ of 50pcs per order is required. And we will be happy to quote you on any other quantity you may need.

Every design from customers will be checked carefully by our designers to make sure they are proper for production. And usually small changes are necessary for it to be turned into real products, such as stroke thickness and colors. If small details are the key to your design, full color printing is a good choice to capture delicate details.

Most preferred format is Illustrator or .eps vector artwork and all fonts converted to outlines/curves. If you do not have a vector file, high-resolution pictures will suffice. We highly recommend the use of Pantone Matching System colors in your art in order to reproduce the colors you require.

Yes, we offer pre-production samples with only a mold charge. Sampling takes 10-12 workdays and mass production takes another 12-15 business days. If you need samples before production, please allow enough time for production.

Yes. Send us the pin, and we will manufacture exactly the same pins for you.

Yes, we will send you a proof in 2 workdays after receiving your order. Production begins only after we get your approval of the artwork.

Yes. Let us know how you want to change it, and we will make the revisions for you.

We use Pantone colors for artworks and in production. We will match colors as closely as your original design. If you need exactly the same colors, please use colors from Pantone Solid Coated palette for your design.

Yes. A backstamp is another way to make your pins special.

Our standard attachment for pins are butterfly clutches. Additional attachment options, such as rubber clutches, high tack clutches, tie clips, cufflinks are also available.

All pins are individually poly bagged. Alternative packaging such as backing cards, OPP bags are also available.

Usually orders will go into production in the same or next business day of your artwork approval. We are not able to make changes to your order once it is in production. Check with your sales reps, and he or she will let you know.

Our production lead time is usually 7 -15 workdays after your artwork approval. If you need your order urgently, tell our sales representative before you place the order. And we will see what we can do to help you to meet your deadline.

All orders are shipped via FedEx , UPS, DHL and TNT depending on the destination country. And typically 2-5 business days are required for standard shipping service.

Yes. We offer discount price for quantities above 300, 500 and 1000 pcs. The more you order, The lower the price is.

T/T, PayPal, Western Union, and Alipay are all acceptable.

It depends on the amount of orders currently processed in our factory. If you have a tight deadline to meet, contact our sales representatives. And we will see what we can do to help.

Yes. Our products are verified by Bureau Veritas in metal content testing and other chemical components tests as well. They are friendly to human bodies.

Yes. We offer 100% quality guarantee. For improper production, we will either promptly refund your investment cost in full, or re-make your order free of charge.